COVID-19 Updates

We are committed to maintaining an environment that helps keep our guests safe.

Last Updated July 1, 2020

At Delaware North at Grand Canyon, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured™ program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

After careful consideration with State and County health officials, we had temporarily closed our lodging, retail and food services and reservation office. But now we are excited to be reopening.

Please reference the important information below for our guests:

  • Masks or other face coverings are recommended to be worn inside all public buildings.
  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Grand Canyon National Park is now open 7 days a week. However, Park shuttle buses are not running.
    • PLEASE NOTE: You will need to enter the Park at the South Entrance near Tusayan via Highway 64. The East Entrance to Grand Canyon National Park near Desert View is currently closed. Find the most up-to-date information at NPS.gov.
  • Yavapai Lodge Tavern is closed until further notice as of July 1. To compensate, we have extended our hours of operation at the Coffee Shop where Grab 'n Go foods are available.
  • Yavapai Lodge Coffee Shop is open from 6:30 AM to 4:00 PM daily.
    • Dine-in service is available at the Coffee Shop. All seating is set to promote Social Distancing.
  • The Dining Hall remains closed until further notice.
  • Trailer Village is fully open. The kiosk is currently open 10:00 AM to 8:00 PM for check-ins. However, the restrooms, showers, and laundry are still currently closed.
  • Canyon Village General Store is open from 8:00 AM to 8:00 PM. However, the Deli remains closed until further notice.
  • No walking tours at this time.
  • We will be observing social distancing, so occupancy in all venues has been reduced.
  • Due to our COVID procedures and the safety of our guests, we will be moving all Yavapai East reservations to Yavapai West through July 15. Yavapai West has been fully remodeled this year, including the addition of air-conditioning, and also features external entrances to all guest rooms. Affected guests will be refunded any difference in rate. For further questions about this change, please contact our Reservations Office at 877-404-4611.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures. As a result, all resort fees are waived through December 31, 2020.

 

OPENING SCHEDULE

Friday, June 5:

Trailer Village

Friday, June 12:

Yavapai Lodge West, Yavapai Cafe

Saturday, June 13:

Yavapai Coffee Shop

  • Coffee Shop Hours: 6:30 AM - 4 PM

TBD

Yavapai Tavern

 

New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-404-4611 from 6 AM - 6 PM MST.

 

Updated Cancellation Policy:

As part of our newly established Rest Assured™ program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations arriving prior to June 30 will be permitted to change or cancel at no charge by 4:00 pm MST 1 day before the scheduled arrival date. For reservations on or after July 1, 2020, reservations may be changed or canceled at no charge by 4:00 pm MST 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Thank you for your understanding, and please stay safe.